Free Shipping to China, Hong Kong, & Macau.
Dispatch: Orders ship same-day or by the next business day.
Tracking: You’ll receive a tracking number via Email/SMS as soon as your order leaves our facility.
Limits: Free shipping applies to parcels under 2kg. Overweight or remote addresses may incur additional fees (we will notify you before shipping).
- International Shipping
To process transactions and fulfill orders.
We partner with top-tier global carriers to ensure safe arrival.
Customs & Duties: All international orders may be subject to local import taxes and customs fees. These charges are the responsibility of the customer.
Disclaimer: tanoie.com is not liable for packages seized by customs or any additional government-imposed fees. We do our best to ensure discreet and successful delivery.
- Payment & Exchange Rates
Currency: Prices are listed in USD, EUR, and RMB. Your bank will determine the final conversion rate. We recommend XE.com for real-time rate references.
Methods: We accept PayPal and all major Credit/Debit Cards (Visa, Mastercard, Amex) via Stripe.
No PayPal Account? No problem. PayPal allows secure guest checkout without an account.
Processing: Orders are verified and processed within 1 business day.
- Tracking Your Order
Once your order ships, check your email for the tracking number.
Go to the carrier’s website (e.g., DHL, FedEx).
Paste your tracking number into the search bar.
Need help? Call the carrier directly or email us.
- Returns & Disclaimers
Return Eligibility for International Orders:
✅ Accepted: Defective, damaged, or incorrect items.
❌ Not Accepted: Items showing any signs of use, wear, alterations, washing, or missing original tags/packaging.
Exchanges: The 14-day exchange policy does not apply to international orders.
Warranties: For items with a 1-year manufacturer warranty, the customer is responsible for return shipping costs for replacements.
Liability: tanoie.com is not liable for injuries resulting from misuse or indirect damages arising from product use.
By placing an order, you agree to these terms. Questions? Email us at service@tanoie.com.cn.