FAQ

You may address any privacy-related questions, please submit a support ticket at service@tanoie.com.cn.

Once you've found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, you will receive a confirmation via email.

More details at our Payment Methods page.

Please check our shipping & Return for more details. Kindly contact us if you face any problems during checkout.

Yes. Every order is packed in standard discreet plastic bag or cardboard box without any reference to a sex shop or sex toys. The courier and other people will have no idea of what is inside. "Shenzhen Changjiahe Tech Co., Ltd." will be mentioned as the sender in invoice and “products” as the content. Your privacy is our primary concern.

Charges from toytoe on your credit card statement/PayPal will read "Shenzhen Changjiahe Tech Co., Ltd." as the merchant.

Yes of course and rest assured the parcel is super discreet so no one will have a clue to its contents or who delivered it.

If you have no time or do not want to make the order by yourself online and fill in the forms, just call or WhatsApp us and we will prepare the order for you.

When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.

Our manager will recount your order and refund excess amount (by cash with order or to your credit card) or ask you to pay extra.

It’s easy to replace or return the item, if needed We check every item before delivery and carefully choose official vendors to work with. In the unlikely event that you receive a defective product, please contact us to speed up the return process. We will do our best to replace it or a make a full refund to you ASAP. However due to health concerns and the nature of our products, we are unable to accept used, and non-defective products including batteries, pills, condoms, lubricants and toy cleaners.

Yes.  We offer discounts such as 3% OFF from orders US$131+, 5% from US$394+, 7% from US$658+.

Yes. Please, select self-pickup from the EF-Locker points.